Shipping policy

SHIPPING POLICY

We ship orders to eligible destinations using third-party fulfillment and shipping partners.

Order Processing
Orders are typically processed within 1–3 business days after your order is placed. Processing times may be longer during holidays, sales, or periods of high order volume.

Estimated Delivery Times
Estimated delivery times vary depending on your location, shipping carrier, product availability, and fulfillment location.

Most orders are delivered within approximately 7–20 business days after shipment.

Please note that delivery estimates are not guaranteed and may be affected by customs processing, carrier delays, weather, holidays, or other circumstances outside our control.

Tracking Information
When tracking information becomes available, it will be sent to the email address provided at checkout.

Please allow a few days after shipment for tracking updates to appear in the carrier’s system.

Multiple Packages
If your order contains multiple products, they may be shipped separately and may arrive at different times. You may receive more than one tracking number for the same order.

Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping address, please contact us as soon as possible at catmomshophelp@gmail.com.

We cannot guarantee that an address can be changed once an order has entered processing or has been shipped.

Customs, Duties and Taxes
International orders may be subject to customs duties, import taxes, or other fees charged by the destination country.

Unless otherwise stated at checkout, these charges are the responsibility of the customer.

Delayed or Lost Packages
If your package is significantly delayed or appears to be lost, please contact us at catmomshophelp@gmail.com with your order number.

We will review the available tracking information and work with our fulfillment or shipping partners to help resolve the issue.

Delivered but Not Received
If tracking shows that your package has been delivered but you cannot locate it, please first check with household members, neighbors, your building reception, and the shipping carrier.

If you still cannot locate your package, contact us at catmomshophelp@gmail.com.

Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible at catmomshophelp@gmail.com and include your order number and clear photos or videos showing the issue.

Contact Us
If you have any questions about shipping or delivery, contact us at catmomshophelp@gmail.com.