Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with all original packaging and accessories included. You’ll also need your receipt or proof of purchase.

To request a return, contact us at catmomshophelp@gmail.com. Please include your order number and the reason for your return.

If your return is accepted, we’ll provide instructions on where and how to send your item. Items returned without first contacting us may not be accepted.

Unless the item is defective, damaged, or incorrect, customers are responsible for return shipping costs.

You can always contact us with any return questions at catmomshophelp@gmail.com.

Damaged, defective, or incorrect items
Please inspect your order when it arrives. If your item is damaged, defective, or you received the wrong product, contact us as soon as possible at catmomshophelp@gmail.com.

Please include your order number and photos or videos showing the issue so we can evaluate the problem and make it right.

Exceptions / non-returnable items
Certain items cannot be returned, including personalized or custom-made products, gift cards, and items that have been used, damaged after delivery, or returned without their original packaging.

Please contact us if you have questions about whether your item is eligible for return.

Exchanges
The fastest way to get a different item is to return the item you received and, once the return is approved, place a new order.

European Union 14-day cooling-off period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of receiving it, without providing a reason, subject to applicable consumer protection laws.

The item must be returned in the same condition in which it was received, unused, with its original packaging and accessories. Proof of purchase may also be required.

Refunds
Once we receive and inspect your return, we’ll notify you whether your refund has been approved.

If approved, the refund will be issued automatically to your original payment method. Please allow up to 10 business days for your bank or credit card provider to process and post the refund.

Original shipping charges are non-refundable unless the item was damaged, defective, incorrect, or otherwise required by applicable law.

If more than 15 business days have passed since your refund was approved, please contact us at catmomshophelp@gmail.com.

Order cancellations
If you need to cancel or change your order, please contact us as soon as possible. We cannot guarantee that an order can be cancelled or changed once it has entered processing or has already shipped.